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Troubleshooting·

The five ways the ring goes quiet and the one-line fix for each: pairing stolen, on the charger, macOS bond, empty scan, no memos.

  • people holding the ring when it stops answering
  • 2 min read
  • 318 words

In 10 seconds

The ring answers one central and never sends an error frame — silence is its only complaint. Nine times in ten the fix is: take it off the charger, and make whoever else holds it (phone, macOS bond) let go.

symptom why fix
ring-cli scan shows nothing a phone, LoraFit, or a macOS bond holds the link; or you disconnected < 40 s ago Close LoraFit / the tiny app, or on the phone Bluetooth → ⓘ → Forget; wait 40 s. Mac: if /usr/sbin/system_profiler SPBluetoothDataType lists the ring as Connected, skip the scan — ring-cli battery -a <addr> attaches directly
my phone can't see the ring any more macOS bonded it as a Mouse (it advertises HID); the Mac attaches in 10 ms, phones go blind System Settings → Bluetooth → ⓘ → Forget This Device. Pick one owner per ring: phone or Mac. Why
hr returns [], SpO₂ ends without a value no finger: on the charger, loose, sensor on the wrong side Wear it snug, sensor palm-side, off the cradle. There is no error frame — [] is the answer
audio-record gives a file, not a stream the live stream (30/32/33) is refused on the charger; the ring records to flash instead Take it off the charger, or audio-pull the file it made
HR 80–103 and 31 °C while nobody wears it cradle readings — the sensor sees the charger Ignore; tiny drops them automatically (cradle_excluded). Health platform
audio-state says files but audio-pull gets none the pull was interrupted mid-stream Reconnect; audio-pull --no-clear first, let it delete once the WAV plays
bridge posts nothing no device token, or the ring is out of range and the bridge is waiting Enrol once with npx tiny-tech (writes ~/.tiny/device.json); bridges reconnect on their own. Bridge
I want to see what the phone app really sends you need an HCI capture Pixel: Developer options → Bluetooth HCI snoop logadb bugreporttools/btsnoop_att.py. Live capture

Battery always 100 %? That is the GATT Battery Service, not cmd 06. Nothing here reboots, resets or unbinds the ring — those verbs are documented, not shipped.